Frequently Asked Questions

1. What are the check-in and check-out times?

Check-in is from 3 PM to 11 PM, and check-out is before 11 AM. Late check-out is available at an additional cost and must be pre-arranged with the booking agent.

2. Is ID proof mandatory for checking in?

No.

3. Is the hotel pet-friendly?

Some of our rooms are dog-friendly, and our cottages are also dog-friendly. Please contact us in advance to ensure availability.

4. Does the property have Wi-Fi?

Yes, complimentary Wi-Fi is available throughout all rooms and cottages.

5. Is parking available?

Yes, free on-site parking is available for all guests. Each cottage has a two-vehicle limit.

6. How do I cancel a booking?

If you booked through an OTA (Online Travel Agency), please contact them directly to cancel. For direct bookings, you can call or email us.

7. Are there any cancellation charges?

Flexible: Cancel free of charge until 3 days before arrival. The total price will be charged if cancelled less than 3 days before arrival.
Monthly: Cancel free of charge until 5 days before arrival. The total price will be charged if cancelled less than 5 days before arrival.
Early Bird: Non-refundable. Book at least 3 weeks in advance to receive a discount.

8. How is the cancellation money refunded?

Our finance department will issue the refund once approved. Refunds typically take up to 14 working days, depending on your bank’s procedures.

9. How do I check the status of my refund?

Once issued, a refund receipt will be sent to you. For any issues, please contact our finance department.

10. What amenities are included in the rooms?

Each room includes an en suite bathroom, modern fixtures, TV, Wi-Fi, and views of the River Nent or the gardens (depending on the room type). Additional amenities like an iron and ironing board or travel cot are available upon request.

11. Do the cottages have kitchens?

Yes, our self-catering cottages are equipped with fully-fitted kitchens including microwaves, stoves, fridges, and other essentials for a comfortable stay.

12. Does the hotel have accessible rooms for guests with disabilities?

Due to the historic nature of the building, there are no ground-level bedrooms or lifts. Please inform us of your requirements when booking, and we will do our best to accommodate you.

13. Is Lovelady Shield Hotel an alcohol-free establishment?

Yes, Lovelady Shield Hotel is an alcohol-free establishment.

14. What dining options are available at the hotel?

The hotel has a dining room offering a variety of meals and a Coffee Lounge with indoor and outdoor seating. While Lovelady Shield is an alcohol-free establishment, we offer a variety of non-alcoholic beverages.

15. Is breakfast included in the room rate?

Breakfast is included with certain room rates. Please check your booking details to confirm if breakfast is included.

16. Can the hotel cater for special events?

Yes, Lovelady Shield Hotel and Cottages is a perfect venue for weddings, engagement parties, birthday parties, anniversaries, and other special events. We also host business meetings and conferences.

17. How do I get to Lovelady Shield Hotel and Cottages?

The hotel is located near Alston, Cumbria. From Carlisle or Newcastle Airport, you can take a taxi or drive. Alston is accessible via the A686 from Penrith and A689 from Carlisle. If you are arriving by train, the nearest station is Stanhope, a 35-minute drive away.

18. What attractions are near Lovelady Shield Hotel and Cottages?

Nearby attractions include:
South Tynedale Railway: 2.9 miles away, offering scenic railway journeys.
Ashgill Force: 6.1 miles away, a beautiful waterfall.
Epiacum Roman Fort: 5.2 miles away, a historic Roman site.
Killhope Lead Mining Museum: 5.6 miles away, an award-winning 19th-century mining museum.
St Augustine of Canterbury Church: 2.6 miles away, a historic 12th-century church.